Privacy policy
Last updated: August 18, 2026
RAVEBOUND respects your privacy and is committed to handling personal data transparently and responsibly.
This Privacy Policy explains how we collect, use, disclose and protect personal data when you visit rave-bound.com (the “Site”), make a purchase, create an account, subscribe to marketing communications, contact us, submit an application or form, or otherwise interact with RAVEBOUND.
RAVEBOUND is operated by Eleni Fouskidou, trading as RAVEBOUND.
Contact:
RAVEBOUND
Katholikon 1
546 25 Thessaloniki
Greece
Email: support@rave-bound.com
1. PERSONAL DATA WE COLLECT
Depending on how you interact with us, we may collect the following categories of personal data.
Order and transaction information
When you place or attempt to place an order, we may collect information such as:
• name
• billing address
• shipping address
• email address
• telephone number
• products ordered
• order value and transaction details
• shipping method
• order status
• payment-related information
Payment information is processed by the payment provider associated with the payment method you choose. We generally do not directly receive or store your complete payment card details.
Account information
If you create or use a customer account, we may process information associated with your account, including your contact details, order history and account activity.
Customer service and communications
If you contact us, request a return, report a problem, ask for a repair, submit a claim or otherwise communicate with us, we may collect:
• your contact details
• your order number
• the content of your communication
• photographs or other files you choose to send us
• information necessary to respond to or resolve your request
Marketing information
If you subscribe to our newsletter or other marketing communications, we may process:
• your email address
• your marketing preferences
• your consent or opt-out status
• information about interactions with our marketing communications, where permitted
Website and device information
When you use the Site, certain information may be collected automatically, including:
• IP address
• browser type
• device type
• operating system
• approximate location derived from your IP address
• cookie and similar technology identifiers
• pages and products viewed
• searches performed
• referring pages or websites
• interactions with the Site
• shopping cart activity
• checkout activity
• information about how you interact with advertisements
This information may be collected through cookies, pixels, tags, local storage, server logs and similar technologies.
B2B, wholesale, collaboration and other application information
If you submit a wholesale, B2B, collaboration or similar application or inquiry, we may collect the information you provide, such as:
• your name
• business or organisation name
• contact details
• website or social media information
• business information
• VAT or tax information where relevant
• information about your store, project or proposed collaboration
• any other information you voluntarily provide in the application
Social media and other communications
If you interact with RAVEBOUND through social media platforms or third-party services, we may receive information that you choose to provide through those platforms. The platform itself may separately process your information under its own privacy policy.
2. HOW WE COLLECT PERSONAL DATA
We may collect personal data:
• directly from you, for example when you place an order, contact us, create an account or complete a form
• automatically when you visit or interact with the Site
• from Shopify, which hosts and operates our ecommerce platform
• from payment, shipping, fulfillment, analytics, advertising, marketing and other service providers
• from social media and advertising platforms when you interact with our advertisements or profiles
• from other sources where permitted by applicable law
3. HOW WE USE PERSONAL DATA
We may use personal data for the following purposes.
Providing our products and services
We process information necessary to:
• process and fulfil orders
• receive and process payments
• provide order confirmations
• arrange shipping and delivery
• provide tracking information
• manage customer accounts
• process returns, exchanges, repairs and refunds where applicable
• provide customer service
• communicate with you about your order
Fraud prevention and security
We may process information to:
• identify and prevent fraudulent or suspicious transactions
• protect the Site, our customers and our business
• detect abuse or security incidents
• enforce our policies and protect our legal rights
Operating and improving the Site
We may use information to:
• operate and maintain the Site
• understand how visitors use the Site
• diagnose technical problems
• measure Site performance
• improve navigation, products and customer experience
• understand the effectiveness of our content and marketing
Marketing and advertising
Where permitted by applicable law, we may use personal data to:
• send marketing emails and communications
• measure advertising performance
• understand how customers interact with our advertisements
• create or measure advertising audiences
• provide or help provide more relevant advertising
• personalise aspects of your experience
Where consent is required for marketing, personalised advertising, analytics, cookies or similar technologies, we rely on consent and you may withdraw that consent at any time.
Managing applications and business inquiries
Information submitted through B2B, wholesale, collaboration or similar forms may be used to:
• review your application
• determine whether a business relationship or collaboration may be appropriate
• contact you about your application
• administer an existing or potential business relationship
Legal and regulatory purposes
We may process and retain information where necessary to:
• comply with tax, accounting and other legal obligations
• respond to lawful requests from public authorities
• establish, exercise or defend legal claims
• enforce our contracts and policies
4. LEGAL BASES FOR PROCESSING
Where the General Data Protection Regulation (“GDPR”) or similar legislation applies, we process personal data only where we have an appropriate legal basis.
Depending on the processing activity, our legal bases may include:
Performance of a contract
We process personal data where it is necessary to enter into or perform a contract with you, including processing orders, arranging delivery, providing customer support connected to your purchase and handling applicable returns or refunds.
Legal obligations
We may process and retain personal data where required to comply with tax, accounting, consumer protection or other legal requirements.
Legitimate interests
We may process personal data where necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.
These interests may include:
• protecting our business and customers from fraud
• securing and maintaining the Site
• providing customer service
• managing business inquiries
• improving our products and services
• understanding general business and Site performance
• establishing or defending legal claims
Consent
Where required, we rely on your consent for activities such as:
• non-essential cookies and similar technologies
• certain analytics activities
• personalised or targeted advertising
• marketing communications
You may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.
5. SHOPIFY
Our online store is hosted by Shopify.
Shopify provides the ecommerce infrastructure that allows us to operate the Site, process orders and provide our services.
When you visit the Site, place an order or otherwise interact with our store, Shopify may collect and process personal data relating to you, including information about your device, interactions with our store, purchases and transactions.
Shopify may process personal data as our service provider or processor for certain activities and may also process personal data for its own purposes where applicable.
Shopify Network Intelligence is currently enabled for our store. This allows Shopify to securely use information from customer interactions with our store together with information from interactions with Shopify and other Shopify merchants to provide and improve certain enhanced services.
These services may include functions relating to:
• analytics
• fraud prevention
• product and store personalisation
• advertising
• measurement
• understanding customer interactions
• improving Shopify products and services
Information relating to your activity on our store may therefore be shared with Shopify and other service providers, including providers located in countries other than your own, in order to provide these services.
No other Shopify merchant is given direct access to RAVEBOUND customer data through Shopify Network Intelligence.
You can learn more about how Shopify processes consumer personal data in the Shopify Consumer Privacy Policy:
https://www.shopify.com/legal/privacy/consumers
You can also use Shopify’s Privacy Portal to learn more about your privacy choices and, where applicable, exercise rights relating to Shopify’s processing of personal data:
6. SERVICE PROVIDERS AND THIRD PARTIES
We share personal data only where reasonably necessary for the purposes described in this Privacy Policy, where you direct us to do so, or where required by law.
Recipients may include the following categories of third parties.
Ecommerce and technology providers
This includes Shopify and providers that help us operate, maintain, secure or add functionality to the Site.
Payment providers
Payment information and transaction information may be shared with the payment provider associated with the payment method you select.
Shipping and delivery providers
We may provide information such as your name, delivery address, phone number, email address and shipment information to postal services, couriers and logistics providers where necessary to deliver your order.
Fulfillment and production providers
For products produced or fulfilled by third-party production or print-on-demand partners, information necessary to produce and deliver your order may be provided to the relevant fulfillment provider.
Marketing, advertising and analytics providers
We use services that may include Google & YouTube, Meta/Facebook/Instagram, Pinterest, TikTok, Klaviyo and other analytics, attribution or advertising tools.
Depending on your location, consent preferences and the service involved, these providers may receive information about your device, Site activity, purchases and interactions with advertisements.
Customer experience providers
We may use third-party services that provide functions such as customer reviews, wishlists, email communications, attribution, analytics, order tracking or other Site functionality.
Professional advisers and authorities
Where necessary, personal data may be disclosed to accountants, legal advisers, insurers, public authorities, regulators or law enforcement agencies where required or permitted by law.
Business transactions
If RAVEBOUND is involved in a merger, acquisition, restructuring, sale of assets or similar business transaction, personal data may be disclosed as part of that transaction where permitted by law.
7. ADVERTISING, ANALYTICS AND PERSONALISATION
We use advertising and analytics technologies to understand how visitors interact with the Site, measure the effectiveness of our marketing and, where permitted, provide more relevant advertising.
These technologies may collect information about:
• pages or products viewed
• products added to a cart
• purchases
• advertising interactions
• browser or device information
• IP address
• identifiers stored in cookies or similar technologies
Our advertising and analytics partners may combine information received through our Site with information they already hold in accordance with their own privacy policies.
Where required by applicable law, we obtain consent before using non-essential advertising, analytics or personalisation technologies.
You can withdraw or change your consent through the privacy or cookie controls made available on the Site where available for your region.
You may also be able to control personalised advertising directly through the privacy or advertising settings provided by platforms such as Google, Meta, Pinterest and TikTok.
8. EMAIL AND OTHER MARKETING
If you choose to subscribe to RAVEBOUND marketing communications, we may send you information about:
• new products
• product launches
• offers
• events
• store news
• other RAVEBOUND updates
We send marketing communications only where we have an appropriate legal basis under applicable law.
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the communication.
You may also contact us at support@rave-bound.com to request that we stop sending marketing communications.
Unsubscribing from marketing does not prevent us from sending non-marketing communications that are necessary to administer an order, account, transaction or customer service request.
9. COOKIES AND SIMILAR TECHNOLOGIES
The Site uses cookies and similar technologies.
Cookies are small files or pieces of information stored on or associated with your browser or device.
We may use:
Essential cookies
These cookies are necessary for the Site to function and may support functions such as:
• shopping cart operation
• checkout
• account login
• security
• fraud prevention
• remembering essential preferences
Analytics and performance technologies
These help us understand how the Site is used and how it performs.
Advertising and marketing technologies
These may be used to measure advertising, understand interactions with advertisements and, where permitted, provide personalised advertising.
Functional technologies
These may provide additional Site functionality or remember preferences.
Where required by applicable law, non-essential cookies and similar technologies are used only after the required consent has been obtained.
You may accept, reject or manage non-essential cookies through the consent or privacy controls provided on the Site where available.
You may also control cookies through your browser settings. Blocking certain cookies may affect the operation or functionality of parts of the Site.
Some technologies are controlled by third parties and are also subject to those third parties’ privacy practices.
10. DATA SHARING, TARGETED ADVERTISING AND U.S. PRIVACY CHOICES
RAVEBOUND does not sell personal data to third parties in exchange for money.
However, certain uses of advertising technologies or disclosures to advertising partners may be legally defined as a “sale”, “sharing” of personal information or “targeted advertising” under certain U.S. state privacy laws.
Depending on where you live, you may have the right to opt out of these activities.
Where applicable, you can submit an opt-out request through our data sharing opt-out page:
https://rave-bound.com/pages/data-sale-opt-out
You may also contact us at support@rave-bound.com.
Depending on your jurisdiction, additional privacy rights may apply, including rights to access, correct, delete or obtain a copy of personal data and to appeal certain decisions concerning privacy requests.
11. INTERNATIONAL DATA TRANSFERS
RAVEBOUND is established in Greece and uses service providers that operate internationally.
Personal data may therefore be processed or accessed in countries outside Greece or outside the European Economic Area (“EEA”), including by Shopify and other technology, payment, advertising, fulfillment or service providers.
Privacy and data protection laws in these countries may differ from those in your country.
Where applicable law requires safeguards for an international transfer of personal data, appropriate mechanisms may be used, such as:
• European Commission adequacy decisions
• Standard Contractual Clauses
• other legally recognised transfer mechanisms
Shopify provides additional information regarding its international data processing and transfer practices in its Consumer Privacy Policy.
12. DATA RETENTION
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected and as required or permitted by applicable law.
The appropriate retention period depends on the type of data and the reason it is processed.
For example:
• order and transaction records may be retained for the period required by applicable tax, accounting and legal obligations
• customer service communications may be retained for as long as necessary to resolve the matter and maintain appropriate business records
• marketing information may be retained while you remain subscribed or until it is no longer necessary, subject to applicable legal requirements
• business application information may be retained for as long as necessary to assess or administer the relevant business relationship
• records may be retained for longer where necessary to establish, exercise or defend legal claims
When personal data is no longer required, we take reasonable steps to delete or anonymise it, subject to legal and technical limitations.
13. SECURITY
We take reasonable technical and organisational measures intended to protect personal data against unauthorised access, disclosure, alteration, loss or misuse.
We also rely on established service providers to maintain appropriate security measures for the systems and information they process.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
14. YOUR PRIVACY RIGHTS
Depending on where you live and subject to applicable law, you may have rights regarding your personal data.
For individuals protected by the GDPR, these may include:
Right of access
You may request information about whether we process your personal data and request access to the personal data we hold about you.
Right to rectification
You may ask us to correct inaccurate or incomplete personal data.
Right to erasure
In certain circumstances, you may request deletion of your personal data.
Right to restriction
In certain circumstances, you may ask us to restrict the processing of your personal data.
Right to data portability
Where applicable, you may request certain personal data in a structured, commonly used and machine-readable format or request that it be transmitted to another controller.
Right to object
You may object to certain processing based on legitimate interests.
You have the right to object at any time to the processing of your personal data for direct marketing purposes.
Right to withdraw consent
Where processing is based on your consent, you may withdraw that consent at any time.
Withdrawal of consent does not affect processing that was lawful before the withdrawal.
Rights relating to automated processing
Where applicable, you may have rights regarding decisions based solely on automated processing that produce legal or similarly significant effects.
Our service providers may use automated systems for activities such as fraud detection, security, advertising or personalisation.
Right to complain
You have the right to lodge a complaint with a competent data protection supervisory authority.
15. HOW TO EXERCISE YOUR RIGHTS
To exercise a privacy right relating to personal data controlled by RAVEBOUND, contact:
Please provide enough information for us to understand and process your request.
We may need to verify your identity before fulfilling certain requests in order to protect your personal data.
Where applicable, you may also authorise another person to make a request on your behalf. We may request information necessary to verify that authorisation.
We will respond within the time period required by applicable law.
Privacy requests are generally handled free of charge, although applicable law may allow us to refuse or charge a reasonable fee for requests that are manifestly unfounded or excessive.
16. SHOPIFY PRIVACY RIGHTS
Because our store is hosted by Shopify and Shopify may process personal data for its own purposes in connection with certain Shopify services, you may also have privacy rights directly in relation to Shopify.
You can learn about Shopify’s processing and exercise available choices through:
Shopify Consumer Privacy Policy:
https://www.shopify.com/legal/privacy/consumers
Shopify Privacy Portal:
https://privacy.shopify.com/
17. DATA PROTECTION AUTHORITY
If you are located in Greece and believe that your personal data has been processed in violation of applicable data protection law, you have the right to lodge a complaint with the Hellenic Data Protection Authority.
Hellenic Data Protection Authority
Website:
https://www.dpa.gr/
You may also contact the competent data protection authority in the EU or EEA country where you habitually reside, work or where you believe an infringement has occurred.
We encourage you to contact us first at support@rave-bound.com so that we have an opportunity to address your concern.
18. CHILDREN
The Site is not directed at children and we do not knowingly use the Site to collect personal data from children for marketing purposes.
If you are a parent or legal guardian and believe that a child has provided personal data to us inappropriately, please contact us at support@rave-bound.com so that we can review the matter and take appropriate action.
19. THIRD-PARTY WEBSITES AND SERVICES
The Site may contain links to websites, social media platforms or services operated by third parties.
We are not responsible for the privacy practices, content or security of websites or services that we do not control.
We recommend reviewing the privacy policy of any third-party service before providing personal data to it.
20. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to:
• our business practices
• the services and technologies we use
• legal or regulatory requirements
• the functionality of the Site
When we update this Privacy Policy, we will revise the “Last updated” date at the top of the policy.
Where required by law, we will provide additional notice or obtain consent for material changes.
21. CONTACT
For questions about this Privacy Policy, our privacy practices or your personal data, or to exercise your privacy rights, please contact:
RAVEBOUND
Eleni Fouskidou
Katholikon 1
546 25 Thessaloniki
Greece
Email:
support@rave-bound.com