Free replacement or refund if your order arrives defective or incorrect.

Your satisfaction matters to us.
If your order arrives defective, damaged, or incorrect, we’re here to make it right.

• Please contact us at support@rave-bound.com
  
• Include your order number and clear photos of the issue
  
• Contact us as soon as possible (within 30 days )
  

After verification, you may choose:

• a free replacement, or
  
• a refund to your original payment method

All RAVEBOUND jewelry pieces are prepared individually after an order is placed, according to the selected size, color and design options.

For items ordered from the standard options available on our website, the conditions below apply.

Returns | 14-Day Withdrawal | Accessories

Eligible online orders may be returned within 14 days of delivery.

To be accepted:

• The item must be unworn, unused, and returned in its original condition and packaging

• The return request must be made within 14 days of delivery

• The item must not be individually customized or personalized beyond the standard options offered on our website

For returns:

• The buyer covers the return shipping cost back to us

• The original standard delivery cost is refunded where applicable

• If you selected a more expensive shipping method, such as Express delivery, the additional cost paid for the upgraded shipping method is not refundable

• Returns must be requested and approved before sending anything back

• Items returned without prior approval may not be accepted

Items showing signs of wear, use, damage, or handling beyond what is reasonably necessary to inspect the item will not be accepted.

▰ Individually Customized or Personalized Items

Items made to the customer’s individual specifications or clearly personalized beyond the standard size, color or design options offered on our website are considered individually customized.

For these items, the 14-day change-of-mind withdrawal right does not apply where the applicable legal exception applies.

This does not affect your rights if an item arrives defective, damaged or incorrect.

Exchanges | Accessories Only

If you selected a size or color from the standard available options and later change your mind, we may accept an exchange, subject to the conditions below:

• The item must be unworn, unused, and returned in its original condition and packaging

• The item must not be customized beyond the standard options available on our website

• The item must be non-sale

• The exchange request must be made within 14 days of delivery

For exchanges:

• The buyer covers all shipping costs, including return shipping to us and shipping of the replacement item

• Exchanges are available only for items of equal or higher value

• If the replacement item has a higher price, the price difference must be paid before dispatch

• Exchanges for items of lower value are not supported

• The replacement item will be dispatched only after the original item has been received and approved

Items showing signs of wear, use, damage, or handling beyond inspection will not be accepted for exchange.

Defective, Damaged or Incorrect Items

If your order arrives defective, damaged or incorrect, please contact us as soon as possible and within 30 days of delivery at:

support@rave-bound.com

Please include:

• your order number

• clear photos showing the issue

After verification, you may choose:

• a free replacement, or

• a refund to your original payment method

For verified defective, damaged or incorrect items, you will not be required to cover the costs associated with correcting the issue.

Damage caused by misuse, excessive pulling force, improper handling, normal wear and tear, or use outside the item’s intended purpose is not considered a product defect.

Refunds | Accessories only

• Refunds for eligible returns are issued to the original payment method

• Refunds for individually customized or personalized items are not accepted for change of mind

• Refunds are available for items that arrive defective, damaged or incorrect, after verification

• Any applicable refund for an eligible 14-day withdrawal will be processed according to the return conditions above

Please review your order carefully before completing payment.

💸 Refund Process

If your refund is approved:

• it will be processed to your original payment method

• once issued, the time required for the funds to appear in your account depends on your bank, card issuer or payment provider

If more than 15 business days have passed since we confirmed that your refund was issued, please contact us at: support@rave-bound.com

Products that have been damaged due to use outside their intended purpose, misuse, or excessive force are not eligible for refund or replacement.

We do offer repairs where possible.

• The item must be returned to us for inspection and repair
  
• All shipping costs (to and from) are covered by the customer
  
• Repair eligibility is assessed on a case-by-case basis
  
  Damage caused by pulling, tension, or use outside normal wear is considered misuse
  
  Please note that all RAVEBOUND pieces are designed as styling accessories and are not intended to withstand pulling force, tension, or load-bearing use.

APPAREL

Refunds & Exchanges for Apparel 

All apparel items are made to order according to the customer’s selected size and prepared exclusively for each order.
For this reason, apparel items are considered custom-made

• Refunds for change of mind are not accepted
  
• Refunds are only issued if the item is defective or incorrect
  
• Exchanges are not accepted.
  

Conditions

Returns or exchanges must be requested before sending anything back.
Items returned without prior approval will not be accepted.

We do not support returns or exchanges for:

• incorrect shipping details provided at checkout
  
• personalized items
  
• gift cards
  
• sale or discounted items (unless defective or incorrect)

💸 Refund Process

If your refund is approved:

• it will be processed to your original payment method
  
• refunds may take up to 20 business days to appear, depending on your bank or card provider
  

If more than 15 business days have passed since approval, please contact us at support@rave-bound.com.

Products sold via TikTok LIVE may be offered at exclusive promotional prices for a limited time.

Because of the special pricing and live-sale nature:

• All TikTok LIVE sales are final
  
• Returns or exchanges are only accepted if the item arrives defective or incorrect
  

Please review your order carefully before completing payment.

You can read our Shipping Policy here