Free replacement or refund if your order arrives defective, damaged or incorrect.

Your satisfaction matters to us.
If your order arrives defective, damaged, or incorrect, we’re here to make it right.

• Please contact us at support@rave-bound.com
  
• Include your order number and clear photos of the issue
  
• Contact us as soon as possible, preferably within 30 days of delivery

This 30-day reporting period does not limit any statutory rights you may have regarding faulty or non-conforming goods.

After verification, you may choose:

• a free replacement, or
  
• a refund to your original payment method

All RAVEBOUND jewelry pieces are prepared individually after an order is placed, according to the selected size, color and design options.

For items ordered from the standard options available on our website, the conditions below apply.

Returns | 14-Day Withdrawal | Accessories

Eligible online orders may be withdrawn from within 14 days of delivery.

To exercise your right of withdrawal:

• You must notify us of your decision to return the item within 14 days of delivery

• After notifying us, the item must be sent back within 14 days of the date you informed us of your decision to withdraw

• The item must not be individually customized or personalized beyond the standard options offered on our website

For returns:

• The buyer covers the return shipping cost back to us

• The original standard delivery cost is refunded where applicable

• If you selected a more expensive shipping method, such as Express delivery, the additional cost paid for the upgraded shipping method is not refundable

• Please contact us before sending the item back so we can provide the correct return instructions and return address

You may inspect the item as reasonably necessary to establish its nature, characteristics and condition. You may be responsible for any reduction in value caused by handling beyond what is reasonably necessary for this purpose.

Where reasonably possible, items should be returned in their original condition and packaging.

▰ Individually Customized or Personalized Items

Items made to the customer’s individual specifications or clearly personalized beyond the standard size, color or design options offered on our website are considered individually customized.

For these items, the 14-day change-of-mind withdrawal right does not apply where the applicable legal exception applies.

Selecting from the standard size, color or design options available on our website does not by itself constitute individual customization or personalization.

This does not affect your rights if an item arrives defective, damaged or incorrect.

Exchanges | Accessories Only

If you selected a size or color from the standard available options and later change your mind, we may accept an exchange under our voluntary exchange policy, subject to the conditions below:

• The item must be unworn, unused, and returned in its original condition and packaging

• The item must not be customized beyond the standard options available on our website

• The item must be non-sale

• The exchange request must be made within 14 days of delivery

For exchanges:

• The buyer covers all shipping costs, including return shipping to us and shipping of the replacement item

• Exchanges are available only for items of equal or higher value

• If the replacement item has a higher price, the price difference must be paid before dispatch

• Exchanges for items of lower value are not supported

• The replacement item will be dispatched only after the original item has been received and checked

Items showing signs of wear, use, damage, or handling beyond reasonable inspection may not be accepted for exchange.

These voluntary exchange conditions do not affect any statutory withdrawal rights that may apply to an eligible online purchase.

Defective, Damaged or Incorrect Items

If your order arrives defective, damaged or incorrect, please contact us as soon as possible, preferably within 30 days of delivery, at:

support@rave-bound.com

Please include:

• your order number

• clear photos showing the issue

After verification, you may choose:

• a free replacement, or

• a refund to your original payment method

For verified defective, damaged or incorrect items, you will not be required to cover the costs associated with correcting the issue.

Damage caused by misuse, excessive pulling force, improper handling, normal wear and tear, or use outside the item’s intended purpose is not considered a product defect.

This 30-day reporting period does not limit any statutory rights you may have regarding faulty or non-conforming goods.

Refunds | Accessories Only

• Refunds for eligible returns are issued to the original payment method

• Refunds for individually customized or personalized items are not accepted for change of mind where the applicable legal exception applies

• Refunds are available for items that arrive defective, damaged or incorrect, after verification

• Any applicable refund for an eligible 14-day withdrawal will be processed according to the return conditions above

For an eligible withdrawal, any amount due will be refunded without undue delay and no later than 14 days after we are informed of your decision to withdraw. We may withhold the refund until we have received the returned item or you provide evidence that it has been sent back, whichever occurs first.

Please review your order carefully before completing payment.

💸 Refund Process

Once a refund has been issued:

• it will be processed to your original payment method

• the time required for the funds to appear in your account depends on your bank, card issuer or payment provider

If more than 15 business days have passed since we confirmed that your refund was issued, please contact us at: support@rave-bound.com

Damage caused by misuse, excessive force, improper handling, normal wear and tear, or use outside the item’s intended purpose is not considered a product defect. This does not affect any statutory rights you may have if the item is faulty or non-conforming.

We do offer repairs where possible.

• The item must be returned to us for inspection and repair
  
• All shipping costs (to and from) are covered by the customer for voluntary repairs not covered by statutory rights.
  
• Repair eligibility is assessed on a case-by-case basis
  
  Damage caused by pulling, tension, or use outside normal wear is considered misuse
  
  Please note that all RAVEBOUND pieces are designed as styling accessories and are not intended to withstand pulling force, tension, or load-bearing use.

APPAREL

All RAVEBOUND apparel is produced on demand after an order is placed.

Because our apparel is made to order, we do not offer exchanges for size changes or change of mind.

If you would like a different size, you will need to place a new order after returning the original item where a return right applies.

Returns | 14-Day Withdrawal | Apparel

For apparel ordered from the standard size, color and design options available on our website, eligible online customers may exercise any applicable 14-day statutory right of withdrawal.

• You must notify us of your decision to return an eligible item within 14 days of delivery

• After notifying us, the item must be sent back within 14 days

• The buyer covers the return shipping cost

• The original standard delivery cost is refunded where applicable

• Additional charges for upgraded shipping methods, such as Express delivery, are not refundable

• Please contact us before returning an item so we can provide the correct return instructions and return address

You may inspect the item as reasonably necessary to establish its nature, characteristics and condition. You may be responsible for any reduction in value caused by handling beyond what is reasonably necessary.

Where reasonably possible, items should be returned in their original condition and packaging.

Personalized or Individually Customized Apparel

Apparel made to the customer's individual specifications or clearly personalized beyond the standard options available on our website may not be eligible for the 14-day change-of-mind withdrawal right where the applicable legal exception applies.

Selecting a standard size, color or design option from our website does not by itself mean that an item is individually personalized.

This does not affect your rights if an item is defective, damaged or incorrect.

Exchanges | Apparel

We do not offer exchanges for apparel, including exchanges for a different size, color or change of mind.

If an eligible item is returned under an applicable statutory withdrawal right and you would like another size or design, a new order must be placed separately.

This does not affect any statutory rights you may have.

Defective, Damaged or Incorrect Apparel

If your order arrives defective, damaged or incorrect, please contact us as soon as possible, preferably within 30 days of delivery, at:

support@rave-bound.com

Please include:

• your order number

• clear photos showing the issue

After verification, we will provide an appropriate solution, which may include a replacement or refund.

You will not be required to cover costs associated with correcting a verified defective, damaged or incorrect order.

This 30-day reporting period does not limit any statutory rights you may have regarding faulty or non-conforming goods. EU rules provide separate legal protections for faulty goods beyond the 14-day change-of-mind period.

Refund Process

For an eligible withdrawal, any amount due will be refunded without undue delay and no later than 14 days after we are informed of your decision to withdraw.

We may withhold the refund until we have received the returned item or you provide evidence that it has been sent back, whichever occurs first.

Once the refund is issued:

• it will be processed to your original payment method

• the time required for the funds to appear depends on your bank, card issuer or payment provider

If more than 15 business days have passed since we confirmed that your refund was issued, please contact us at support@rave-bound.com.

TikTok LIVE Orders

Products sold via TikTok LIVE may be offered at exclusive promotional prices for a limited time.

Returns | TikTok LIVE Orders

For eligible online orders, any applicable 14-day statutory right of withdrawal continues to apply, including to items purchased at promotional or discounted prices.

• You must notify us of your decision to return an eligible item within 14 days of delivery

• After notifying us, the item must be sent back within 14 days

• The buyer covers the return shipping cost

• The original standard delivery cost is refunded where applicable

• Additional charges for upgraded shipping methods, such as Express delivery, are not refundable

Please contact us before returning an item so we can provide the correct return instructions and return address.

Exchanges

We do not offer exchanges for TikTok LIVE orders. If an eligible item is returned under an applicable statutory withdrawal right and you would like another item, a new order must be placed separately.

Personalized or Individually Customized Items

Items made to the customer's individual specifications or clearly personalized beyond the standard options available may not be eligible for the 14-day change-of-mind withdrawal right where the applicable legal exception applies.

Defective, Damaged or Incorrect Items

If your TikTok LIVE order arrives defective, damaged or incorrect, please contact us as soon as possible at support@rave-bound.com with your order number and clear photos of the issue.

Your statutory rights regarding faulty or non-conforming goods are not affected by this policy.

Please review your order carefully before completing payment.

You can read our Shipping Policy here